Job Description

TYPE OF RECRUITMENT: External 

POSITION: Customer Service & Retail Operations Coordinator

LOCATION: NDSCS – Wahpeton, North Dakota 

TYPE OF APPOINTMENT: Full-time, 12-month, benefited position 

WHO MAY BE CONSIDERED: Anyone eligible to work in the United States 

JOB SUMMARY: The NDSCS Bookstore is looking to add a Customer Service & Retail Operations Coordinator to their team.  Primary responsibilities include customer service & general merchandise management, coordination of student employee hiring and training, coordinating allied health course supplies, and assisting with store marketing and promotions. In addition, this position supports the operation of the bookstore by assisting with deposits, monthly reporting, accounts payable, textbook and store managerial functions, and providing mail services support. The successful applicant must be flexible, highly motivated, self-directed, and able to analyze and solve problems while working effectively in a team-centered atmosphere.

NDSCS offers a comprehensive benefits package that includes single or family health insurance coverage with premiums paid for by the College – with an effective date for new employees the first of the month following the date of hire. Other benefits include basic life insurance, annual and sick leave, retirement plan, tuition waiver, spouse/dependent tuition discount, and employee assistance program. Optional benefits include life, dental, and vision insurance, flexible spending accounts, and supplemental retirement plans. 

SALARY: $34,000 - $42,000 commensurate with education and experience

• Must support the mission, vision, and values of NDSCS
• 2-year college degree or 4+ years of work experience in a related field
• Understanding of retail margin and markup/markdown
• Must be committed to providing excellent customer service
• Strong interpersonal, oral and written communication skills
• Proficiency in Microsoft Office Suite and general computer operations
• Must be motivated, self-directed, and able to manage multiple competing priorities
• Motivated, self-directed, and able to work effectively and professionally with students and staff in a team setting
• Valid driver’s license

• Business Administration, Sales/Marketing, or Retail degree
• Previous College Bookstore experience strongly desired.

DATE AVAILABLE: As arranged

SCREENING BEGINS: Immediately – for full consideration, applications should be received as soon as possible. 

BACKGROUND CHECK:  NDSCS requires a successful background check for the selected candidate prior to an official offer of the position.

HOW YOU WILL BE EVALUATED:  To be considered, interested candidates must submit an NDSCS employment application. A resume and cover letter may also be required in certain positions. Official transcripts must be made available upon request. Applicants should fully describe qualifications and experience, with specific reference to each of the qualifications and responsibilities listed as this is the information on which the initial review of materials will be based.  Only applicants who appear best qualified based on this review will be invited for a personal interview.  The submission of all required materials by the screening date is the responsibility of the applicant.

NDSCS employment application and questionnaire are available at: https://www.ndscs.edu/join-our-team.

Applicants should click “Save” often when completing their application to avoid losing information should the recruitment system time out during the process. 

VETERANS’ PREFERENCE: This position is subject to North Dakota Veteran's Preference requirements and follows NDUS Policy 601.0 Veterans' Preference. An NBG 22 or DD-214 must be provided if claiming veterans' preference. If claiming disabled status, a current letter of disability from the VA dated within the last 12 months must also be submitted. 

OPEN RECORDS: Pursuant to N.D.C.C. Section 44-04-18, except as otherwise specifically provided by law, all records of NDSCS are public records, open and accessible for inspection during regular office hours. NDSCS shall comply with public records laws and will not disclose information that is considered exempt under the public records laws.

REASONABLE ACCOMMODATION: NDSCS is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact NDSCS Human Resources at 701-671-2903 or NDSCS.HR@ndscs.edu

EQUAL OPPORTUNITY: NDSCS does not discriminate on the basis of age, color, gender identity/expression, genetic information, marital status, national or ethnic original, mental or physical disability, public assistance status, race, religion, sex, sexual orientation, familial or parental status, status as a U.S. veteran/service member, or participation in lawful activity off the employer’s premises during nonworking hours which is not in direct conflict with the essential business-related interests of the employer.